Meet ENO, the first SMS chatbot from a U.S. bank created by Capital One and announced at SXSW. Katie Linendoll chats with Audra Koklys Plummer and Steph Hay on the character development and design that allows you to text a chatbot real-time questions on your finances.
I remember when I was little and my mom needed to deposit a check at the bank. My three sisters and I piled into the car and drove to the center of town. Once we got into the bank we all stood around the counter as my mom filled out the deposit slip. Then we lingered in the long line that wound around the lobby to wait for our turn at the window. If we were lucky we got a free sucker from the lady at the counter. It is amazing to think, in a different era how much time and effort it took my mom to complete just one banking transaction!